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The process of updating your location in MaxMind will take at the least 1-2 weeks to be reviewed and corrected.ģ) It can take 1-2 weeks for MaxMind to process that form. Fill out the reset of the MaxMind form accordingly and select “Submit”.

Your IP address can be found & copied by going to and selecting your IP address in the bottom corner of the Speedtest. Performing this action will automatically copy the address.

Be sure to fill out the top enclosures for “IP Address Location Correction”.

It uses WiFi triangulation to estimate your location but does a pretty good job very often.Ģ) In the event “Refined Location” fails or you do not wish to create a free account with, we suggest that you or more likely your ISP contact Maxmind to complete their correction form. This is the easiest, fastest, and most successful way to correct your location but it will only work if you are on a WiFi Network. Use the 'Refine Location' button in the “Connection Manager” section. If you or your customer are being depicted in the wrong location there are 3 methods to attempt to resolve this error:ġ) Create a free account at, login, and then go to your Settings page. Examples of the cause include recently reassigned IP address blocks that have not yet been updated in MaxMind's database, the company we use for GeoIP.

We have no control over this and can only go from what they tell us. Sometimes however, the GeoIP service provides us with an inaccurate location, which is usually caused by outdated information in their database. Using this estimated location, if you use the BEGIN TEST button and do not have a preferred server, we very quickly check the latency (ping time) of what appear to be the Test Servers closest to you and select the one with the best performance. At best it can only tell us which city or town you live in and occasionally it is accurate down to an entire postal code block. This service estimates your location using your IP address but only very approximately. Offer includes professional installation at customer’s eligible location.To provide customers with accurate results we use a widely deployed technology called GeoIP. Maximum download/upload speed of up to 940 Mbps via a wired connection. Get the fastest internet speed available at your location (max speed is up to 140 Mbps).įor Fiber Speed may not be available in your area. Additional taxes, fees, and surcharges apply.

***For DSL Speed may not be available in your area.

**Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Includes $10/mo automatic payments and paperless billing discount. Includes $10/mo automatic payments and paperless billing discount.įast, Superfast, and Gigabit plans: For 24 months. Regional price differences may apply.Ĭonnect More and Gigabit Extra plans: For 24 months.

Ookla says 35 download and xfinity speed test says 97